Nearly every firm today has a website to display their past projects. You will find in this chapter definitions, principles and concepts related to system architecture and system design as well as interesting discussions concerning these subjects. After assembling a pdfportfolio in adobe acrobat, you can easily e. The design reflects frankes product line as well as a contemporary aesthetic. Architecture portfolio 2010 graduate work by alex hogrefe. Architecture 2 architecture the fundamental organization of a system embodied in its components, their relationships to each other and to the environment and the principles guiding its design and evolution p141 standard systems architecture the fundamental and unifying system structure defined in terms of system elements, interfaces.
Ivr definition, deployment and system where the modern ivr systems enable users to interact through a computer system via two interfaces. The portfolio and the diagram is about the changing ways architects see, read, and use the words and images of architectural publications. When a call is attended by asterisk the control of the call is passed on to the ivr controller. This document describes the architecture for a cisco unified cvp deployment that provides a recommended architecture for credit card safety and security. Very much driven to continue my academic education at mit, i am caught by a vision whe re our knowledge and technology does not limit us but rather enables us to turn surreal dreams into. A metal panel system is employed, adhering to a strict module and rhythm. Unicom global is a software organization that offers a piece of software called system architect. Our highest rated vendors are developing applications that personalize customer selfservice for smartphone and tablet users. Effective risk management techniques in development of ivr.
The framework is a simple, logical structure that helps in organizing the information infrastructure of the enterprise. Cisco unified ip interactive voice response data sheet cisco. The top issue with ivr systems today, from the customer perspective, is that the. Genesys stands out for portfolio depth, vertical specialization and endtoend solutions. Architecture sample portfolio university of auckland. Ivr acd interactive voice response and automatic call distribution integration. The admissions committee looks very carefully at the portfolio because it contains a tremendous amount of subtle information. Architecture webster interpretation architecture the art or science of building system a system design philosophy list desired goals, properties, functional utility of the system in the order of importance derive design implications of the desired goalspropertiesutility of system. Cellphone based interactive voice response system for college. The implementation of a modern ivr system makes no exception. Hastings architecture i was the lead design contributor for the team. The strategic guide to ivr investments in carrier environments. This portfolio shows a summary of work produced throughout the course of 2nd year studies in architectural design at the university of edinburgh.
The avr architecture was conceived by two students at the. When applying for an architecture job, you need to make sure you have the perfect portfolio. Introduction to system architecture architecture to value. Ivr solutions that allow a computer to detect dtmf and voice inputs, and respond with prerecorded or dynamically generated audio to further direct users on how to proceed, now have a myriad of uses that are mostly taken for granted. This runtime environment runs cisco unified ip ivr workflows. Benefit from the first ivr based, postcall survey platform. Conversational ivr technology for customer self service nuance. It is a cuttingedge pc based call center solution with open platform architecture. A read is counted each time someone views a publication summary such as the title, abstract, and list of authors, clicks on a figure, or views or downloads the fulltext. A history of modern architecture as a discursive practice. A pdf portfolio contains multiple files assembled into an integrated pdf unit. Architecture portfolio 2010 graduate work by alex hogrefe issuu. Automated victim notification system certification accreditation tracking system architecture upgrade dmv project 2019. Prior to this, he graduated in architecture from the school of architecture, cept university, ahmedabad, india.
In recent years, architecture firms and students alike have been switching from paper portfolios to digital presentations. The ivr module runs as a separate java web application. Frey z the arrangement of the functional elements into physical blocks. May 15, 2011 ivrs architecture ivrs is a telephony system that interacts with caller and helps in routing the calls. It has an interface for the communication with the pbx asterisk and to cyclos. Cisco cvp is an interactive voice response ivr product with a unique architecture that lends itself to safe, secure deployment for applications taking credit cards for payment or verification. The original files retain their individual identities but are assembled into one pdf. Sep 03, 2017 a2a a lot of people prefer powerpoint because of its easy interface. Infinity is an intelligent call center solution based on sip. Cisco unified contact center enterprise ucce overview of. Nick krouwel is currently joining mit as an architectural exchange student from the technical universi ty of delft. Architecture graduate portfolio collection of design and creative works. Cisco unified ip ivr and unified cvp, and telephony network systems to efficiently.
Master of architecture application portfolio tips the portfolio of work submitted with your application is the best way of demonstrating your capabilities as a designer. It has a lot of great features like master pages, autonumbering, predefined titles and text. These were mainly powered by proprietary traditional ivr systems. The enterprise architecture solution with enterprise. Considering the architecture level, one can distinguish the following architectures. Improving customer experience with ivr dmg consulting llc. Architecture z the structure, arrangements or configuration of system elements and their internal relationships necessary to satisfy constraints and requirements. Interactive voice response ivr software project management. With a huge library of objects, including walls, stairs, doors, windows, roofs and much much more, now you can draw your floor plan in literally minutes. Jan 07, 2010 alex hogrefes portfolio of graduate architecture work from miami university, 2010. Modeling and analyzing ivr systems, as a special case of self.
Architects today do not use the glossy photographs of magazines in the same way that nineteenthcentury architects mobilized the drawings in the grand folios. The essence of an ivr system is its ability to offer selfservice for the user and it is typically. The online architectural design portfolio of serwan saleme architecture student from the architectural association school of architecture. Jay lassman, bern elliot mobile device use is the leading driver of new interactive voice response applications. Modeling an ivr system using gprs enabled devices and at. February 2020 quarterly technology portfolio update. Receive fax messages and route them to appropriate fax machines.
May 15, 2015 ivr definition, deployment and system ivrs architecture block diagram 14 15. Category 4 project portfolio investment business case. This document identifies which parts of the gs1 system are wellestablished architecturally and which parts are expected in the nea r future. Alex hogrefes portfolio of graduate architecture work from miami university, 2010. Interactive voice response systems ivrs love them or hate them, you need. Aculab the essence of ivr solutions product deployment note. Architecture landscape portfolio has 21 image frames that you can resize them and change the position as you like. Summarize the scope of your project and draft a highlevel system architecture.
Match the number of a caller with a customer record and display it for reference when talking to the caller. The zachman framework is a widely used approach for engineering enterprise architecture. You can also import photos dwg pdf files into the software from other programs. The framework is a simple, logical structure that helps in organizing the information infrastructure of. It delivers an intuitive service experience that anticipates the callers needs and enables them to interact with the system naturally, in their own words.
Aug 07, 2017 cisco unified ip ivr has the following primary components. This template has global swatches which can help you change the color theme real quick. An architecture of a telephonebased system for speech. Testing ivr systems white paper interworking testing ivr systems are always integrated into the entire network. Cisco unified ip ivr is a softwarebased ivr system that processes ip streams.
Architecture offers an overview of a computers key structural building blocks, introducing these building blocks in terms of computer family architecture whose robert j. Marketscope for ivr systems and enterprise voice portals published. Summarize the scope of your project and draft a highlevel system architecture plan. Ivr acd integration of ivr and acd technologies custom ivr. Architecture landscape portfolio creative templates. These 17 highquality examples from archdaily readers can help you in designing your own. This part will cover the basic ivr details such as overview of the ivr system, architecture of ivr and different technology used within ivr. He recently completed his interaction design studies at copenhagen institute of interaction design ciid. Which software is better for creating architectural portfolio.
Draw floor plans in minutes, with the easy to use inbuilt 2d drawing tool. Collect and display pending live calls or messages that have been left by callers. In this windows guibased applicationdevelopment environment, you can create applications and workflows using a draganddrop interface. Architecture portfolios carbonmade your online portfolio. Learn how conversational interactive voice response ivr technology enables natural. It involves knowledge from many areas, more precisely from the. Ivr architecture complete cyclos documentation wiki. The input to the system can be either in the form of voice or touch tone signal. Nuance conversational interactive voice response ivr enables human. I have divided the ivr testing tutorial into two different parts. We will also learn the basic call flow of the ivr system which in turn will show how the actual ivr system works. This is further reflected in the building curtainwall glazing and in the wood volumes which are used as a. The interfaces toward intelligent peripherals, including databases, in platforms, the call agent in a call center and. Unified ip ivr has an open and extensible architecture allowing the.
The files in a pdf portfolio can be in a wide range of file types created in different applications. But for a more professional output, any of these is suggested. Portfolio risks, journal systems and software, vol. Definition of system architecture and of system design section 4. Marketscope for ivr systems and enterprise voice portals. The architecture of the ivrs is a combination of telephone equipment, a software application, a database and a supporting infrastructure. Information system architecture isa is a part of a vaster field of architectures and models relevant for the organization.
The following three families of phones are in the cisco portfolio. November 2019 quarterly technology portfolio update. The suite of products within the cisco contact center portfolio offers a wide range of. There are two major types of interfaces used to integrate an ivr system. Opentext qfiniti survey makes it possible for contact centers to hear directly from a customer immediately after an agent interaction, and then automatically link both the customer satisfaction score and the agent evaluation score to the recorded call, email, or chat. Credit card secure architecture for interactive voice.